SOLUTION CONCEPT • MANUFACTURING & OPERATIONS
Technical Service and Maintenance Management
A system concept that manages technical support and maintenance operations from fault notification to service report in one place.
This page describes a product concept; it does not claim to represent a customer or a live project.
Technical Service and Maintenance ManagementA platform that assigns requests to the appropriate staff and consolidates service progress, parts usage and maintenance history in a central record.
System scope
Modules, user roles and platforms are confirmed according to the requirement during project discovery.
Fault record
Staff assignment
Parts tracking
Service report
Planned maintenance
Customer notifications
Customer
Technician
Operations manager
Administrator
Web administration panel
iOS and Android
Tablet
ERP and inventory integration
VALUE CREATEDFrom technical capability
From technical capability
to operational outcome.
Traceable service process
More organized technician planning
Centralized maintenance and parts history
RELATED SYSTEMSMore concepts in
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the same operational area.
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