SOLUTION CONCEPT • MANUFACTURING & OPERATIONS
Field Service Management
A mobile-first solution that manages service requests, technician assignments and field service reports.
This page describes a product concept; it does not claim to represent a customer or a live project.
Field Service ManagementA service system providing real-time task, location, parts and report flows between the operations centre and field teams.
System scope
Modules, user roles and platforms are confirmed according to the requirement during project discovery.
Service requests
Technician assignment
Mobile task list
Parts records
Digital service report
Operations centre
Technician
Customer representative
Web
iOS
Android
VALUE CREATEDFrom technical capability
From technical capability
to operational outcome.
Faster job assignment
Standardized field records
Easy access to service history
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